Warranty and Product Returns Policy
Our Return Policy and Our Warranty:
If you're looking for legalistic double talk, you're going to be sadly disappointed.
Our return policy is the following: when you buy something from Adams Industries, Inc., you have thirty days from the day that we ship it to you to return the product in the original packaging and in its original condition for either credit towards another product or a full refund of everything other than what it cost us to ship the unit to you. To return something, you must call us at (310) 472-3017 and obtain a return authorization number.
We Won't Leave You Hanging
Our warranty is also very simple. Some of our products that we obtain from other manufacturers come with extended warranties. These extended warranties will be passed on to you. Many of our products carry multi-year warranties and this will be specified in their product information. If you'd like clarification, please ask. At a minimum, we provide a one year warranty against failure of the product when used in a normal functional environment. This means that you get a minimum of a one year warranty on everything you buy from Adams Industries, Inc. unless otherwise specified (like with some of our SPECIALS). Most times you'll get an even better warranty check the warranty information or ask.
You might ask "great, but what does 'normal functional environment' mean?" Are they going to use this to welch on their obligation? The answer to the second question is no! The industry we work in doesn't have the highest reputation for this kind of stuff. This means that the fact that we do have a good reputation is gold to us, and we'll always go that extra mile to keep that reputation.
As far as "normal functional environment" we mean you, the operator, using common sense. If you spend the money and buy a mil-spec SENTINEL which is guaranteed to be waterproof to 66 feet, then go swimming with it! If you buy a thermal camera that is water resistant, then we don't want to hear from you when it breaks because you took it scuba diving! By the same token, if you took that thermal camera out in a light rain and it shorted out, we'd fix it. Don't try to apply the warranty to anything that you threw out of a plane, put a bullet hole through, beat a suspect with, or put a size thirteen boot print on, and we won't have any problems.
Now, assuming that you buy a product from us, you don't abuse it, and it just ups and dies. Call us, we'll give you a warranty number to write on the box. Next, ship it to us. We'll inspect it, figure out what's wrong, and either fix or replace it
- Night Vision Accessories
- Night Vision Goggles
- Night Vision Monoculars
- Night Vision Mounts
- +Strobes & Beacons
- +Thermal Strobes and Beacons
- +Thermal Tape and Markers