Policies and Procedures

Warranty and Product Returns Policy

Our Return Policy and Our Warranty:

If you're looking for legalistic double talk, you're going to be sadly disappointed.

Our return policy is the following: when you buy something from Adams Industries, Inc., you have thirty days from the day that we ship it to you to return the product in the original packaging and in its original condition for either credit towards another product or a full refund of everything other than what it cost us to ship the unit to you. To return something, you must call us at (310) 472-3017 and obtain a return authorization number.

We Won't Leave You Hanging

Our warranty is also very simple. Some of our products that we obtain from other manufacturers come with extended warranties. These extended warranties will be passed on to you. Many of our products carry multi-year warranties and this will be specified in their product information. If you'd like clarification, please ask. At a minimum, we provide a one year warranty against failure of the product when used in a normal functional environment. This means that you get a minimum of a one year warranty on everything you buy from Adams Industries, Inc. unless otherwise specified (like with some of our SPECIALS). Most times you'll get an even better warranty check the warranty information or ask.

You might ask "great, but what does 'normal functional environment' mean?" Are they going to use this to welch on their obligation? The answer to the second question is no! The industry we work in doesn't have the highest reputation for this kind of stuff. This means that the fact that we do have a good reputation is gold to us, and we'll always go that extra mile to keep that reputation.

As far as "normal functional environment" we mean you, the operator, using common sense. If you spend the money and buy a mil-spec SENTINEL which is guaranteed to be waterproof to 66 feet, then go swimming with it! If you buy a thermal camera that is water resistant, then we don't want to hear from you when it breaks because you took it scuba diving! By the same token, if you took that thermal camera out in a light rain and it shorted out, we'd fix it. Don't try to apply the warranty to anything that you threw out of a plane, put a bullet hole through, beat a suspect with, or put a size thirteen boot print on, and we won't have any problems.

Now, assuming that you buy a product from us, you don't abuse it, and it just ups and dies. Call us, we'll give you a warranty number to write on the box. Next, ship it to us. We'll inspect it, figure out what's wrong, and either fix or replace it

 

Privacy Policy

General:

Privacy Policy Statement This is the web site of Adams Industries, Inc.

Our postal address is:
P.O. Box 641413
Los Angeles, CA 90064

We can be reached via e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or you can reach us by telephone at (310) 472-3017


Your Information:

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, payment information (e.g., credit card number and billing address).

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.


Cookies and Information:

With respect to cookies: We do not set any cookies. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.


Ad servers:

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them .

Consumers can access this information by e-mailing us at the above address or by writing to us at the above address. Upon request we offer visitors the ability to have inaccuracies corrected in contact information, transaction information. Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, or by writing to us at the above address.


Security:

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

If you have any questions about this privacy statement or the practices of this site, please contact us.

 

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

I understand that Adams Industries is foremost a government supplier of electro-optics equipment to government end users and is NOT a high volume supplier of civilian products to the commercial market. I understand that delivery of these items is often 30 days after receipt of order (ARO).

Furthermore, by placing this order I have represented that I am a US Citizen residing INSIDE the Continental United States. If I do not fulfill both of these requirements then I will submit a Request For Quotation (RFQ) to Adams Industries for the products I desire and await information on what will be required to process my order.

Export Limitations & Liability
Unless otherwise noted, the product(s) you are purchasing are controlled by the International Traffic In Arms (ITAR) regulations and CANNOT be transported, sold, or in any way transferred outside the United States, or to a citizen of a foreign country without a license issued by the Department of Defense Trade Controls (DDTC). Information on the ITAR and DDTC can be found here: http://www.pmddtc.state.gov.

Other Product Restrictions - Law Enforcement & Active Duty Military
Products marked as "Sales Restricted" are intended for sale to Law Enforcement and Active Duty Military personnel only. By ordering any product marked as "Sales Restricted" you are attesting to the fact that you are eligible to purchase one of these products. Misrepresentation of this fact is a criminal offense.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of store.adamsindustries.com. The collective work includes works that are licensed to store.adamsindustries.com. Copyright 2011, store.adamsindustries.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with store.adamsindustries.com or purchasing store.adamsindustries.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with store.adamsindustries.com or to purchase store.adamsindustries.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by store.adamsindustries.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of store.adamsindustries.com used in the site are trademarks or registered trademarks of store.adamsindustries.com

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, store.adamsindustries.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. store.adamsindustries.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. store.adamsindustries.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
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Typographical Errors
In the event that a store.adamsindustries.com product is mistakenly listed at an incorrect price, store.adamsindustries.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. store.adamsindustries.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, store.adamsindustries.com shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by store.adamsindustries.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
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Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of store.adamsindustries.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of store.adamsindustries.com products) must be commenced within one (1) year after the claim or cause of action arises. store.adamsindustries.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. store.adamsindustries.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a store.adamsindustries.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
store.adamsindustries.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, store.adamsindustries.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, store.adamsindustries.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to store.adamsindustries.com in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless store.adamsindustries.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, store.adamsindustries.com may link to sites operated by third parties. However, even if the third party is affiliated with store.adamsindustries.com, store.adamsindustries.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of store.adamsindustries.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, store.adamsindustries.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 
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