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Policies and Procedures
Warranty and Product Returns Policy
Our Return Policy and Our Warranty:
If you're looking for legalistic double talk, you're going to be sadly disappointed.
Our return policy is the following: when you buy something from Adams Industries, Inc., you have thirty days from the day that we ship it to you to return the product in the original packaging and in its original condition for either credit towards another product or a full refund of everything other than what it cost us to ship the unit to you. To return something, you must call us at (310) 472-3017 and obtain a return authorization number.
We Won't Leave You Hanging
Our warranty is also very simple. Some of our products that we obtain from other manufacturers come with extended warranties. These extended warranties will be passed on to you. Many of our products carry multi-year warranties and this will be specified in their product information. If you'd like clarification, please ask. At a minimum, we provide a one year warranty against failure of the product when used in a normal functional environment. This means that you get a minimum of a one year warranty on everything you buy from Adams Industries, Inc. unless otherwise specified (like with some of our SPECIALS). Most times you'll get an even better warranty check the warranty information or ask.
You might ask "great, but what does 'normal functional environment' mean?" Are they going to use this to welch on their obligation? The answer to the second question is no! The industry we work in doesn't have the highest reputation for this kind of stuff. This means that the fact that we do have a good reputation is gold to us, and we'll always go that extra mile to keep that reputation.
As far as "normal functional environment" we mean you, the operator, using common sense. If you spend the money and buy a mil-spec SENTINEL which is guaranteed to be waterproof to 66 feet, then go swimming with it! If you buy a thermal camera that is water resistant, then we don't want to hear from you when it breaks because you took it scuba diving! By the same token, if you took that thermal camera out in a light rain and it shorted out, we'd fix it. Don't try to apply the warranty to anything that you threw out of a plane, put a bullet hole through, beat a suspect with, or put a size thirteen boot print on, and we won't have any problems.
Now, assuming that you buy a product from us, you don't abuse it, and it just ups and dies. Call us, we'll give you a warranty number to write on the box. Next, ship it to us. We'll inspect it, figure out what's wrong, and either fix or replace it
Our postal address is:
P.O. Box 641413
Los Angeles, CA 90064
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, payment information (e.g., credit card number and billing address).
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.
Cookies and Information:
With respect to cookies: We do not set any cookies. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.
If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them .
Consumers can access this information by e-mailing us at the above address or by writing to us at the above address. Upon request we offer visitors the ability to have inaccuracies corrected in contact information, transaction information. Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, or by writing to us at the above address.
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
If you have any questions about this privacy statement or the practices of this site, please contact us.
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
I understand that Adams Industries is foremost a government supplier of electro-optics equipment to government end users and is NOT a high volume supplier of civilian products to the commercial market. I understand that delivery of these items is often 30 days after receipt of order (ARO).
Furthermore, by placing this order I have represented that I am a US Citizen residing INSIDE the Continental United States. If I do not fulfill both of these requirements then I will submit a Request For Quotation (RFQ) to Adams Industries for the products I desire and await information on what will be required to process my order.
Export Limitations & Liability
Unless otherwise noted, the product(s) you are purchasing are controlled by the International Traffic In Arms (ITAR) regulations and CANNOT be transported, sold, or in any way transferred outside the United States, or to a citizen of a foreign country without a license issued by the Department of Defense Trade Controls (DDTC). Information on the ITAR and DDTC can be found here: http://www.pmddtc.state.gov.
Other Product Restrictions - Law Enforcement & Active Duty Military
Products marked as "Sales Restricted" are intended for sale to Law Enforcement and Active Duty Military personnel only. By ordering any product marked as "Sales Restricted" you are attesting to the fact that you are eligible to purchase one of these products. Misrepresentation of this fact is a criminal offense.
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- Night Vision Accessories
- Night Vision Goggles
- Night Vision Monoculars
- Night Vision Mounts
- +Strobes & Beacons
- +Thermal Strobes and Beacons
- +Thermal Tape and Markers